How To Resolve the 90010001 Invalid name address or phone number Error in Microsoft Exam Profile Page
If You Could not Create Microsoft Exam Profile, See this
Answer
It is most likely that you have not filled in the address correctly, so I suggest you keep only the first line of the address.
How-to locate the problem
- Press F12 to open the Developer Tools;
- Open the "network" tab;
- Click the "Save&Continue" button;
- Check the network response, you can find a "SaveUserMasterPofile" item or something like that. Click it and open "response" subtab, the error message will tell you the real reason for the problem:
My thoughts
It took me a long time to solve this problem, and I read many posts on the Microsoft website. I realized that for 3 years, Microsoft customer service has been using the same template to respond to this issue. Instead of actually helping the customer and more people with a meaningful response, the customer service was just copy and paste the template.
But in fact Microsoft's backend developers had already provided a solution to the problem. Unfortunately, the error message on the front end was a mess, and customer service did not provide effective feedback on the issue to optimize the user experience. All in all, Microsoft does have a lot of space for UXe improvement (ironically, their OKRs definetely not include that).